Returns & Exchanges

At AIYIMA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Items

Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing